HELP CENTRE
WHAT IS THE WARRANTY FOR REFURBISHED PHONES?
THE BOOST MOBILE REFURBISHED WARRANTY
Refurbished phones are backed by Alegre’s 12 month warranty, so you can rest assured that you’re covered. The warranty period begins from the day you receive your device and will be valid up until the very last day of the warranty period.
WHAT DOES MY REFURBISHED PHONE COME WITH?
YOUR BOOST MOBILE REFURBISHED PHONE INCLUDES
In addition to your refurbished phone, you’ll receive a FREE $30 Boost SIM card, a charging cable &am...
HOW LONG WILL MY REFURBISHED PHONE TAKE TO ARRIVE?
All orders placed before 11am will ship the same business day and orders placed after 11am will ship the following business day. Metro orders will...
CAN I TRACK MY PACKAGE?
YES YOU CAN TRACK YOUR PACKAGE
Absolutely. Once your order has been shipped, your tracking number will be emailed to you.
HOW CAN I CHANGE THE MAILING ADDRESS FOR MY SHIPMENT?
For security purposes, we can only ship to the address provided at checkout. It is extremely important that the correct and properly formatted ship...
WHAT IS THE 30 DAY SATISFACTION GUARANTEE?
THE BOOST REFURB SHOP 30 DAY SATISFACTION GUARANTEE
We’re convinced you’ll love your refurbished phone! If you’re not completely satisfied, retur...
CAN I SEE PHOTO'S OF THE SPECIFIC DEVICE THAT I PURCHASE?
We don’t take images of every phone. The images below, show examples of the types of minor surfaces scratches or scuffs that you may find on you r...
WHO IS THE SUPPLIER OF BOOST REFURBISHED PHONES?
BOOST REFURBISHED PHONES ARE SUPPLIED BY OUR TRUSTED PARTNER ALEGRE.
We’ve joined forces with Alegre to offer you great value on plans and refurbi...
I'VE GOT QUESTIONS REGARDING MY PHONE/ORDER, WHO CAN I CONTACT?
Our partner Alegre can assist with any questions you have regarding your order. The easiest way to contact Alegre is by email boostrefurbished@aleg...
WHAT IS A REFURBISHED PHONE?
A refurbished phone is a gently used, authentic phone that has undergone intensive testing and inspection to ensure it is in great working conditi...
WHAT IS THE DIFFERENCE BETWEEN GOOD AND EXCELLENT GRADES?
A refurbished phone is a gently used, authentic phone that has undergone intensive testing and inspection to ensure it is in great working conditi...
I BOUGHT MY PHONE IN COLES. WHAT’S THE WARRANTY & RETURNS PROCESS?
COLES REFURB PHONES WARRANTY & RETURNS PROCESS?
Boost Mobile premium refurbished phones purchased from Coles, acting as a selling agent of Ale...