I bought my phone in Coles. What's the warranty & returns process?

COLES REFURB PHONES WARRANTY & RETURNS PROCESS?

Boost Mobile premium refurbished phones purchased from Coles, acting as a selling agent of Alegre Pty Ltd (ABN 19 159 022 296, the holder of second-hand dealer licence 2PS11940) are sold with a 30 Day Satisfaction Guarantee and a 12 Month Warranty.

30 Day Satisfaction Guarantee

In addition to the warranties which apply to your device (described below), if at any time within the first 30 days from your purchase date you are not satisfied with your device, you may return your device for an exchange or refund. Once received and inspected, Alegre will facilitate an exchange or refund.

12 Month Warranty

In addition to the consumer guarantees under Australian Consumer Law, Alegre devices are supported by a 12 month warranty from your original purchase date against defects and guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the device repaired or replaced by Alegre if the device fails to be of acceptable quality and the failure does not amount to a major failure. This excludes faults caused through mis-use or mis-treatment of the device. The 12 Month Warranty & 30 Day Satisfaction Guarantee is void in the following instances:

Cracked screen or physically damaged, water damaged, software that has been tampered with,  unauthorised repairs (3rd party repairs), customer has failed to take reasonable steps to avoid the quality becoming unacceptable, customer has used the product abnormally.

How to return your device

To make a claim under the 30 Day Satisfaction Guarantee or under the 12 Month Warranty, please submit your request via https://alegre.net.au/coleswarranty

Upon submission, you will obtain an Australia Post shipping label along with instructions on how to package and post your device back to Alegre via Australia Post. Once Alegre has received your returned device and it has been inspected by our qualified technicians, Alegre will facilitate a repair,  replacement, or refund.

Return Checklist:

Please ensure you have removed your SIM card from your device and has been factory reset and powered off prior to returning to Alegre.

Alegre can not accept a returned device that is Apple iCloud locked. If the device is iCloud locked, you will receive a notification from Alegre asking you to remove the lock via www.iCloud.com. If you fail to remotely remove the iCloud lock from the device within 5 business days, the device will be returned to you and your return claim rejected.

Please include copy of your Coles Receipt / Proof of Purchase with the returned device. Failure to provide this proof of purchase will result in your return claim being rejected.

You must return the same device as supplied by Coles. Alegre will cross reference the IMEI/Serial Number of your device against all devices supplied to Coles. Warranty Claims and/or Returns will not be accepted if the original device was not supplied by Alegre to Coles. 30 Day Satisfaction Guarantee and 12 Month Warranty claims submitted to Alegre with incorrect information or without a valid proof of purchase will be deemed incomplete, rejected and the device will be returned to you. If you do not have the necessary details to submit your claim, please contact Alegre:

Phone: 1300 475 275 (Monday to Friday, 9am to 5pm AEST)

Email: returns@alegre.net.au