Boost Mobile premium refurbished phones purchased from Coles, acting as a selling agent of Alegre Pty Ltd (ABN 19 159 022 296, the holder of second-hand dealer licence 2PS11940) are sold with a 30 Day Satisfaction Guarantee and a 12 Month Warranty.

30 Day Satisfaction Guarantee

In addition to the warranties which apply to your device (described below), if at any time within the first 30 days from your purchase date you are not satisfied with your device, you may return your device for an exchange or refund. Once received and inspected, Alegre will facilitate an exchange or refund.

12 Month Warranty

In addition to the consumer guarantees under Australian Consumer Law, Alegre devices are supported by a 12 month warranty from your original purchase date against defects and guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the device repaired or replaced by Alegre if the device fails to be of acceptable quality and the failure does not amount to a major failure. This excludes faults caused through mis-use or mis-treatment of the device. The 12 Month Warranty & 30 Day Satisfaction Guarantee is void in the following instances:

Cracked screen or physically damaged, water damaged, software that has been tampered with,  unauthorised repairs (3rd party repairs), customer has failed to take reasonable steps to avoid the quality becoming unacceptable, customer has used the product abnormally.

How to return your device

To make a claim under the 30 Day Satisfaction Guarantee or under the 12 Month Warranty, please submit your request via https://alegre.net.au/coleswarranty

Upon submission, you will obtain an Australia Post shipping label along with instructions on how to package and post your device back to Alegre via Australia Post. Once Alegre has received your returned device and it has been inspected by our qualified technicians, Alegre will facilitate a repair,  replacement, or refund.

Return Checklist:

Please ensure you have removed your SIM card from your device and has been factory reset and powered off prior to returning to Alegre.

Alegre can not accept a returned device that is Apple iCloud locked. If the device is iCloud locked, you will receive a notification from Alegre asking you to remove the lock via www.iCloud.com. If you fail to remotely remove the iCloud lock from the device within 5 business days, the device will be returned to you and your return claim rejected.

Please include copy of your Coles Receipt / Proof of Purchase with the returned device. Failure to provide this proof of purchase will result in your return claim being rejected.

You must return the same device as supplied by Coles. Alegre will cross reference the IMEI/Serial Number of your device against all devices supplied to Coles. Warranty Claims and/or Returns will not be accepted if the original device was not supplied by Alegre to Coles. 30 Day Satisfaction Guarantee and 12 Month Warranty claims submitted to Alegre with incorrect information or without a valid proof of purchase will be deemed incomplete, rejected and the device will be returned to you. If you do not have the necessary details to submit your claim, please contact Alegre:

Phone: 1300 475 275 (Monday to Friday, 9am to 5pm AEST)

Email: returns@alegre.net.au

A refurbished phone is a gently used, authentic phone that has undergone intensive testing and inspection to ensure it is in great working condition. The phone may have minor surfaces scratches or scuffs, but this will in no way affect the function of the phone. 

Our partner Alegre, sources only Australian compliant phones that have been data wiped and cross checked against a national police lost and stolen database. They perform an industry leading 72 point check to ensure that the phone performs at a high standard.

These phones are in excellent working condition. Buy refurbished and land yourself a killer deal!

A refurbished phone is a gently used, authentic phone that has undergone intensive testing and inspection to ensure it is in great working condition. The phone may have minor surfaces scratches or scuffs, but this will in no way affect the function of the phone. Our phones are separated into two grades:

Good - Light signs of wear. May have some visible scratches on the screen and/or some scuffing. 100% fully functional.

Excellent - Minimal signs of wear. Item may have very faint marks on the screen or the frame. 100% fully functional.

We don’t take images of every phone. The images below, show examples of the types of minor surfaces scratches or scuffs that you may find on you refurbished phone.

Our phones are separated into two grades:

• Good - Light signs of wear. May have some visible scratches on the screen and/or some scuffing. 100% fully functional.

• Excellent - Minimal signs of wear. Item may have very faint marks on the screen or the frame. 100% fully functional.

We’re so convinced you’ll love your refurbished phone that we offer a 30 day satisfaction guarantee. If you’re not completely satisfied, return it within 30 days and we’ll refund or exchange it for you.

Good - Light signs of wear. May have some visible scratches on the screen and/or some scuffing. 100% fully functional.

Excellent - Minimal signs of wear. Item may have very faint marks on the screen or the frame. 100% fully functional.

We’ve joined forces with Alegre to offer you great value on plans and refurbished phones. The guys at Alegre are experts in refurbished phones and source only Australian compliant phones that have been data wipes and cross checked against a national police lost and stolen database.

We’re convinced you’ll love your refurbished phone! If you’re not completely satisfied, return it within 30 days and our refurbished partner Alegre, will refund or exchange it for you.

Simply contact Alegre on boostrefurbished@alegre.net.au (7 days) and request a Return Authorisation Number and instructions on how to ship your item back. Once received and inspected, the phone will be repaired, refunded or replaced.

The satisfaction guarantee is void if the phone:

• Cracked screen or physically damaged
• Water damageSoftware that has been tampered with
• Unauthorised repairs (3rd party repairs)
• Customer has failed to take reasonable steps to avoid the quality becoming unacceptable
• Customer has used the product abnormally

Please note:

• 30 day satisfaction guarantee is valid for refurbished phones only (excludes new phones, SIMs and SIMs bundled with refurbished phones)
• Alegre do not accept responsibility for return items until they reach the warehouse so we strongly suggest using tracking and/or insurance for the delivery
• Alegre will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from to remove the lock. The device will be returned if still locked after 5 business days
• IMEI will be validated against the IMEI shipped. Return will not be accepted on mismatched IMEI’s

Refurbished phones are backed by Alegre’s 12 month warranty, so you can rest assured that you’re covered. The warranty period begins from the day you receive your device and will be valid up until the very last day of the warranty period.

The phones come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This excludes faults caused by the way the device is treated and/or used.

Prior to returning a device for warranty, please contact Alegre boostrefurbished@alegre.net.au (7 days) to obtain a Return Authorisation Number along with instructions on how to ship your item back. Once received and inspected, the phone will be repaired, refunded or replaced.

Warranty is void in the below instances:

• Cracked screen or physically damaged
• Water damage
• Software that has been tampered with
• Unauthorised repairs (3rd party repairs)
• Customer has failed to take reasonable steps to avoid the quality becoming unacceptable
• Customer has used the product abnormally

Please note:

12 month warranty is valid for refurbished phones only (excludes new phones, SIMs and SIMs bundled with refurbished phones)
• Alegre do not accept responsibility for return items until they reach the warehouse so we strongly suggest using tracking and/or insurance for the delivery
• Alegre will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from to remove the lock. The device will be returned if still locked after 5 business days
• IMEI will be validated against the IMEI shipped. Return will not be accepted on mismatched IMEI’s

In addition to your refurbished phone, you’ll receive a Boost SIM card (min $30) and a charging cable. Charging cables are supplied to our partner Alegre by a 3rd party accessory supplier. No devices are shipped with wall chargers or earphones

All refurbished phones are network unlocked and can be used on any GSM network.

All orders placed before 11am will ship the same business day and orders placed after 11am will ship the following business day. Metro orders will arrive within 1-3 business days. Rural locations and PO Boxes will arrive within 1-6 days.

You’ll receive an email with tracking details when your package has been dispatched. All orders will require a signature upon delivery. 

For questions on an order please contact boostrefurbished@alegre.net.au (7 days).

Absolutely. Once your order has been shipped, your tracking number will be emailed to you.

For security purposes, we can only ship to the address provided at checkout. It is extremely important that the correct and properly formatted shipping address be used at the time of checkout.

Our partner Alegre can assist with any questions you have regarding your order. The easiest way to contact Alegre is by email boostrefurbished@alegre.net.au (7 days) if you contact Alegre between 9am-5pm you’ll usually receive a response within 4 hours.

CONTACT US

If you have a question regarding Boost SIM cards head to our SIM help page. For help with Boost Refurbs please contact us and complete the form below. If you contact Alegre between 9-5pm (7 days) you’ll usually receive a response within one business day.

12 MONTH WARRANTY

Backed by a 12 month warranty plus a 30 day satisfaction guarantee.

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72 POINT INSPECTION

All Boost refurbs undergo an industry leading inspection to ensure they're 100% fully functional.

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