Trade-in your phone

Our trade in phone process is quick and easy. Simply follow the steps below and earn some cash in no time. Bear in mind that you can trade in more than one device at a time.

Download our trade-in app

Download the Boost trade in app and create an account. You will need to enter some personal details (such as name, email and phone number) to create an account, and register the device you're intending to trade with our trade in portal as well.

Complete trade in device assessment

The trade in device assessment is designed to assess the current condition of your old device. This includes checking for damage, functionality, and any other issues that may affect its value. Devices that are assessed to be in poor condition may not be eligible for trade in.

Send your device through Australia Post

After receiving a trade in offer, you will need to send your eligible device to Boost by heading to your nearest Australia Post office. Once we have received the item, our Boost team will review it again to ensure that its condition meets our requirements.

Get cash within 24 hours

When your used device is safely received and we have confirmed your unique trade in ID, we will send money equivalent to your device’s (or multiple devices’) trade in value to your provided bank account. With Boost, you will receive straight cash instead of trade in credit.

The condition of your device will play a role in its trade in value, as well as its eligibility to be traded in

Good & working devices

These are devices are not majorly damaged and have no functionality issues. They have no major physical damage or scratches, and are in good working condition, similar to a new device.

Damaged devices

These are devices or mobile phones that our team deems to be in too poor a condition to be accepted for trade in. This includes devices with cracked screens, water damage and other major signs of wear and tear.

Our team will restore a trade in device to its factory settings, meaning that all of your personal settings, data and content will be wiped. As such, make sure to back up any important information before sending it in for trade in. You can also perform a factory reset yourself before sending it to our team via Australia Post.

iOS devices

iOS devices must be de-activated and have the ‘Find my iPhone’ feature turned off. You can restore iOS devices to their
factory settings by going to ‘Settings’ and then ‘General’. You can do reset your factory settings on your device before registering it for a phone trade in.

Android devices

You can restore Android devices to their factory settings by going to 'Settings', then 'Backup & Reset' and finally selecting 'Factory Data Reset'.