Support Article

Are there any marks or scratches on the screen?

We don’t categorise our devices by where the signs of wear and tear on the device is located - it is graded as an overall condition. A refurbished phone, iPad or smartwatch is a gently used, authentic device that has undergone intensive testing and inspection to ensure it is in great working condition.
The phone, iPad or smartwatch may have minor surface scratches or scuffs, but this will in no way affect the function of the device. Our devices are separated into the following conditions:
  • As New - No signs of wear. Item is flawless and in pristine condition. 100% fully functional.
  • Excellent - Minimal signs of wear. Item may have very faint marks on the screen or the frame. 100% fully functional.
  • Very Good - Light signs of wear. May have some visible scratches on the screen and/or some scuffing. 100% fully functional.
Device condition