BOOST MOBILE HELP

Support Article

Will my device be impacted by the closure of the 3G network?

On the 28th October Optus and Telstra are switching off their 3G networks. This means that all 3G and some 4G refurbished devices will no longer be supported.  To find out if your mobile phone is impacted SMS 3 to 3498.

We understand how important it is for you to stay connected. If your Boost Mobile refurb is impacted see options below.

  • Refurbished Phone purchased from Boost.com.au:  If your Boost Mobile refurb is impacted, simply contact Alegre on help@refurbished.boost.com.au between 9-5pm (7 days) and they will advise you on your options.
  • Refurbished Phone purchased from Coles: If your Boost Mobile refurb is impacted, simply visit a Coles Store or call 1800 061 562 with your receipt or proof of purchase and Coles will present you with some options.

Boost refurbished phones are supported and supplied by Alegre.